Question 1

What is the difference between Guest, Free Registered, and Pro accounts?

Accepted Answer

• Guest Mode: 1 session project with clipboard PNG copying for the active screen (ZIP packages require signing in).
• Free Registered (Google or GitHub): Saves up to 3 projects locally in your browser, 3 trial AI credits, ZIP export of up to 3 screens per set (1 platform), clipboard copy for screens 1 to 3, phone store simulator, flat and titanium frames, and unlimited video, GIF, and icon exports.
• SnapFrame Pro ($9/mo or $69/yr): Unlimited projects with multi-device cloud sync (Firestore), full 10-screen multi-platform ZIP packages (iOS, iPad, Android, Tablet), custom canvas dimensions, social media presets, mockup frame scaling (50% to 150%), clipboard copy on all 10 screens, dual light and dark set generation, tablet store simulator, 3D mockup frames, batch 40+ language localizations, Fastlane metadata package, 4K lossless exports, and unlimited AI generations under our fair usage policy (~1,500/month).

Question 2

How does Multi-Device Cloud Sync work and will I lose my local projects?

Accepted Answer

Free plan projects stay in your local browser storage. When you upgrade to SnapFrame Pro, all existing local projects automatically upload to Google Cloud Firestore, keeping your work synchronized in real time across your devices.

Question 3

Can I access my projects from another computer or browser on the Free plan?

Accepted Answer

Free plan projects remain in the browser where you created them. To access and edit your projects across multiple computers or tablets, upgrade to SnapFrame Pro.

Question 4

How does the Unlimited AI Generations Fair Usage Policy work?

Accepted Answer

To maintain service availability and prevent automated abuse, a monthly fair usage limit of ~1,500 AI generations applies to Pro accounts. This covers vision layout analysis, copywriting, and multi-language translations in 40+ languages, which is plenty for active publishing across multiple apps.

Question 5

Are the Video / GIF and App Icon Studio tools free?

Accepted Answer

Yes. Creating 60fps MP4 and WebM videos, animated GIFs, 1024x1024 store icons, and Xcode or Android icon asset packages runs client-side in your browser and is free for all registered accounts.

Question 6

Are the exported screenshots and mockups commercially licensed?

Accepted Answer

Yes. All mockups, screenshots, video previews, and app icons created with SnapFrame include a commercial license. You can publish them directly to App Store Connect, Google Play Console, websites, and marketing campaigns.

Question 7

Can I inspect the source code and what license does SnapFrame use?

Accepted Answer

SnapFrame is source-available on GitHub under the Business Source License 1.1 (BSL 1.1), maintained by MTLG Labs. You can inspect the codebase, submit contributions, and test locally. Operating a competing commercial screenshot service using this code is not permitted.

Question 8

What is your Refund Policy for SnapFrame Pro?

Accepted Answer

We offer a 14-day money-back guarantee for unutilized accounts. If you subscribe to SnapFrame Pro and request a cancellation within 14 calendar days without using AI generation credits, exporting Pro 10-screen packages, or saving projects to cloud storage, you will receive a full refund through Paddle. Once AI generations, Pro exports, or cloud sync have been used, computing expenses have been incurred and the subscription is considered fulfilled.

Question 9

Can I cancel my subscription anytime?

Accepted Answer

Yes. You can cancel your subscription at any time from your account dashboard or through the Paddle customer portal. You retain Pro access until the end of your prepaid billing period, with no automatic renewal.

Frequently Asked Questions

Still have questions?

Frequently Asked Questions

Still have questions?