Refund & Cancellation Policy
We want you to be 100% satisfied with SnapFrame Pro. We offer a 14-day money-back guarantee on unutilized accounts, risk-free testing with our free tier, and 1-click instant cancellation anytime.
Our Guarantee at a Glance
Request a 100% refund within 14 days if you have not consumed AI generation credits or exported Pro asset packages.
Cancel your subscription anytime from your account settings or the Paddle customer portal.
Refunds are returned directly to your original payment method (card, PayPal, Apple Pay).
You retain full commercial rights to all screenshots you exported before canceling.
114-Day Money-Back Guarantee
All first-time purchases of SnapFrame Pro (both Monthly and Annual plans) are backed by our 14-day money-back guarantee for unutilized accounts. If you decide that SnapFrame is not the right tool for your workflow within 14 calendar days from the transaction date and have not actively consumed computational AI resources or downloaded Pro asset packages, you are entitled to a 100% full refund.
2Digital Service Consumption & Refund Eligibility
In accordance with international digital service standards and the European Consumer Rights Directive regarding immediate digital content delivery:
- Unutilized Accounts: If you purchase SnapFrame Pro and request a refund within 14 calendar days without having used AI generation credits, downloaded Pro 10-screen ZIP exports, or synced projects to cloud storage, you will receive a full refund.
- Utilized Accounts: If you have generated AI content (such as Vision Auto-Pilot, copywriting, store listings, or translations), exported Pro 10-screen ZIP packages or Fastlane metadata, or saved projects to cloud storage, third-party computing and model expenses have already been incurred on your behalf. In those situations, the subscription is considered fulfilled and is not eligible for a refund.
- Cancel Anytime: If your account has been utilized and you wish to discontinue, you can cancel your subscription at any time. You will retain full Pro access until the end of your paid billing period, with no further charges.
3Subscription Cancellation Terms
You may cancel your recurring subscription at any time:
- No Penalty or Lock-in: When you cancel, automatic renewals are stopped immediately.
- Active Period Retention: You will continue to have full access to SnapFrame Pro features until the end of your current paid billing period (e.g., the remainder of the month or year).
- No Surprise Charges: You will not be billed again after canceling.
4How to Request a Refund
You can request a refund quickly through either of the following methods:
Option A: Email SnapFrame Support
Send an email to support@snapframe.store with your account email address and Paddle Order ID. We process all refund requests within 24 hours.
Option B: Paddle Buyer Support
Visit the official Paddle Buyer Portal at paddle.net or click the link in your email purchase receipt to request an immediate refund from our Merchant of Record.
5Refund Processing & Payout Timelines
Once approved, your refund is initiated immediately by Paddle:
- Credit / Debit Cards: 3 to 5 business days (depending on your issuing bank).
- PayPal: Instant to 24 hours.
- Apple Pay / Google Pay: Typically 1 to 3 business days back to the underlying linked card.
6Merchant of Record Notice (Paddle.com)
Our order process for SnapFrame (operated by MTLG Labs / Alexandr Motologa) is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns and chargebacks in compliance with global consumer protection regulations and European statutory withdrawal rights.